What should be the skills, knowledge, and qualities of a case manager?
You should always be truthful and never lie or misinterpret the facts.
If you receive an e-mail, fax, or communications, never lie that it was not received.
Make sure issues are directed to the precise person for solutions and remedies.
You should understand the issues your client or resident is raising and verify with others that you understand the issues correctly.
If you have many clients or residents, you need to make a proper schedule to solve their problems.
You need to address and solve your clients' genuine needs, problems, and harms.
If your client or a resident has quality products and services, you should encourage the same.
You should properly take them over from the previous or a new case manager.
If the previous case manager did not hand them over properly, contact her or him and seek answers to relevant questions.
You cannot print one client's relevant document or advertisement and exclude another's more relevant document or advertisement; this is discrimination.
If anyone is pressuring you for inaction or intentional harms, reveal it to your client, resident, and others.
Documenting issues, problems, and harms is not your only duty; you have to make sure issues, problems, and harms are resolved.
Your duties should be clear to you before you start the work. You should bring solutions or remedies to the issues and harms.
An excuse that you are new to this work means you are a trainee.
Do not accept the duty if you are a trainee.
If you cannot manage, be honest, seek further training, and ask for a replacement so that clients' or residents' problems, issues, and harms are resolved.
What will happen if you violate these guidelines?
You client or resident will suffer harms beyond existing harms, issues, and problems.
Vicarious liability, discrimination, and others concepts of harms are involved.