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Non-emergency guidelines for the public
    What is a non-emergency?
    Can I call 311 from my cell phone?
    What if it is taking too long to get my service?
    When should I call 311 vs. 911?
    What is 311?
    Who can call 311?
    Can I open a request online?
    Can I call using my TTY phone?
    When can I call 311?
    Why 311?
    Why can't I get through when I dial 3-1-1?
    How do I open a service request online?
    Why can't I select a sub topic on the form?
    Which browsers are supported?
    Can I use my smart phone or mobile device?
    What information do I need to open a service request?
    How do I change or add notes to my request?
    Why can't I find my address in the location search?
    How can I provide feedback about the online services?
    How do I report any technical issues?
    How can I track my existing service request?
    What is the attach file/photo option at the end of the service request?
    Here are further guidelines.